1. ORDERS. All Orders are subject to acceptance or cancellation by Castle Creations, in Castle Creations sole discretion.  Each accepted order will be interpreted as a single Agreement, independent of any other orders. Payment for Products, Software and Services must be made by credit card, wire transfer, electronic funds transfer or some other prearranged payment method unless credit terms have been agreed to by Castle Creations.

2. PRICES. As published on this website. Prices are for Products or Services  only and do not include taxes, impositions and any other charges, fees, shipping charges and duties imposed by any government authority. Customer is responsible for any additional fees and taxes.

3. TERMS OF PAYMENT. . Payment of the total invoice amount, without offset or deduction, is due at the time the order is ready to be shipped.

4. DELIVERY AND TITLE. Customer is responsible for all shipping costs and any applicable surcharges. Title and risk of loss pass to Customer upon delivery of the Products to the carrier. Castle Creations delivery dates are estimates only and Castle Creations is not liable for delays in delivery.

5. PRODUCT RETURNS. Customer cannot return Products without a return material authorization ("RMA") number obtained from Castle Creations and are subject to a 15% restocking fee.  

6. CASTLE CREATIONS LIMITED WARRANTY. Subject to the limitations and conditions hereinafter set forth, CASTLE warrants, at the time of delivery by CASTLE, each product to be free from (i) defects in material or workmanship and (ii) defects in design that in view of the state-of-the-art as of the date of manufacture should have been foreseen; provided, however, that the defect must be discovered and reported within twelve (12) months of date of purchase for new parts. The entire extent of CASTLE'S liability shall be limited to reimbursing Buyer for its costs of purchasing a rebuilt, overhauled, repaired or serviceable product from CASTLE, or at CASTLE’S sole discretion, the actual repair of the product. If CASTLE elects not to repair the product and if no rebuilt, overhauled, repaired or serviceable product is, at CASTLE'S sole determination, timely available then CASTLE may provide an equivalent CASTLE product. The product to be replaced or repaired must in all instances be returned, shipping prepaid, to CASTLE, unless otherwise directed by CASTLE. CASTLE'S LIMITED WARRANTY will apply to any product repaired or replaced by a CASTLE pursuant to CASTLE'S LIMITED WARRANTY; however, the applicable warranty for such product repaired or replaced shall be limited to the unexpired portion of CASTLE'S LIMITED WARRANTY as applicable.

7. LIMITATION OF LIABILITY.  CASTLE will be relieved of all obligations and liability under this Warranty if:  The alleged defect in the product is due to misuse or negligence on the product of someone other than CASTLE; or CASTLE identification mark or name or serial number has been removed from the product in question; or The product and/or related equipment or system have not been maintained, operated or stored either in accordance with applicable manuals, communications or other written instructions of CASTLE, or in accordance with applicable regulations; or The product has been modified or altered after delivery other than by CASTLE or in accordance with a modification or alteration scheme approved in writing by the CASTLE. In addition, any product affected by a modified or altered product and/or related equipment or system will not be covered by CASTLE’S Limited Warranty; or The product is used for purposes other than conventional usage. 

8. FORCES BEYOND CASTLE CREATIONS CONTROL. Castle Creations is not liable for failure to fulfill its obligations for any accepted Order or for delays in delivery due to causes beyond its reasonable control, (for example: acts of God, acts or omissions of the Customer, man-made or natural disasters, epidemic medical crises, materials shortages, strikes, acts of terrorism, delays in transportation, or inability to obtain labor or materials through its regular sources).

9. USE OF PRODUCTS. Products are not authorized for use in critical safety or other applications where a failure may reasonably be expected to result in personal injury, loss of life, or catastrophic property damage. If Customer uses or sells the Products for use in any such applications, Customer acknowledges that such use or sale is at Customer’s sole risk. Customer will indemnify, defend and hold Castle Creations harmless from and against any and all liabilities and costs arising out of or in connection with such use or sale.