We are here for you! Many times you can find your answer in our new support center. But if not, give us a call or send us a note.
Mon - Fri 9AM - 4PM CST
If you have a technical question, please contact Technical Support.
If you have a repair or warranty claim, please visit our Warranty and Service Page.
General Business & Inquiries
Mon - Fri 9AM - 5PM CST
Castle Creations, Inc.
540 North Rogers Road
Olathe, Kansas 66062
Note to customers regarding e-mails:
We welcome your e-mails and we strive to respond to all that we receive as quickly as possible. We have noted that some customers simply do not receive our replies. Please do not assume that we are ignoring you! Many internet service providers employ forms of e-mail SPAM protection that may inadvertently block our replies to you.
We have set up an auto-responder to reply immediately to new messages sent to our technical support team. This e-mail will indicate the estimated time for our personal reply to you. IF YOU DON’T RECEIVE THE AUTO-REPLY, YOU WILL LIKELY NOT RECEIVE THE PERSONAL E-MAIL EITHER. Please call us directly for technical support. We are here to help!