Support > Repair Center


CURRENT LEAD TIME FOR REPAIRS IS APPROXIMATELY 1-2 WEEKS.
(replacement time will vary with stock levels)
PROCESS REPAIR



REPAIR CENTER

Let's get started with my return!

  1. Enter your information in the blue process repair box below and click submit.
  2. On the next page, confirm your items selected and click "check out now"
  3. On the next webpage - please make sure to click "Process Repair" or you will not be sent to the correct screen.
  4. Enter all required customer information and credit card number - even for warranty repair and click submit.

You will receive a confirmation e-mail that you print out, put with your product(s), and send into Castle.

Ship your product(s) and paperwork to Castle via a traceable delivery service:

Castle Creations, Inc.
Attn: Repairs
540 North Rogers Road
Olathe, Kansas 66062

Be sure to include the following:

  1. Castle Creations Order Confirmation.
  2. If claiming warranty work, your receipt showing date of purchase.
  3. Your credit card information, which may expedite your repair if we deem the repair to be a non-warranty matter.
  4. A check or money order if you are requesting non-warranty work and you did not provide a credit card.

Castle Creations cannot be held responsible for lost or damaged shipments, or packages that do not arrive at Castle. Please be sure to properly package your item (putting your ESC in a white envelope and dropping it in the mailbox is not a good idea), and use adequate postage. Packages shipped with incorrect postage will be refused.

Note: Please use the online system to enter your billing and credit card information. This will eliminate the delays that may result from our having to reach you by phone to collect this information.

If you have any questions or would like to check the status of a repair please contact us at repairs@castlecreations.com.

WARRANTY IS VOIDED BY:
Using controller outside of its intended performance specification (running outside of MAX voltage/current, gearing, or wrong application/vehicle). Physical damage including crash, or water submersion. Modification of controller such as soldering on controller, gluing items on the controller, potting the controller, etc. There are no user-serviceable parts on these controllers, we do not recommend attempts to repair or solder on the board. Note: warranty is for original purchaser of the product only. Warranty is non-transferable.

NOTE: all repair orders that are on hold pending customer information and/or payment will be held for a maximum of 60 days. After that the order will be removed from our system and the product(s) will be considered abandoned and discarded.

UPGRADES:
Older products that have been discontinued may be upgraded to a similar product from our current line at a discounted price.

CREDIT CARD AUTHORIZATION:
Providing Castle with your controller and credit card authorization shall serve as your authorization to bill you for the FLAT RATE REPAIR / REPLACEMENT cost of the controller that you send to Castle for repair or replacement. Unless you instruct us otherwise, we will first check to see if the repair/replacement is a warranty matter for which there is no charge. If warranty does not cover your controller, we will bill your credit card and send you a replacement/repaired controller as quickly as our stock will permit.

Nothing in this site or our warranty provides any guarantee of timeliness of our repair/replacement process. We deeply value your business and we look forward to serving you as efficiently as possible!

*Replacement controllers may be new stock or factory refurbished controllers.

**Repair stock is subject to availability. At times there may be a significant delay due to production schedules, parts shortages or other factors beyond our control. Seasonal fluctuations in our workload and parts availability affect our turn around time. We will do our very best to advise the current lead time.