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FREQUENTLY ASKED QUESTIONS

Look here for answers to frequently asked questions about the Castle Link USB Programming Kit. If you can't find an answer to your question here, please e-mail us at support@castlecreations.com or give us a call at (913) 390-6939.

Castle Link (formerly PHX-Link)

1. How do I tell if my Phoenix controller is compatible with the Castle Link USB device?

2. Can I use the Castle Link on my brushed Castle Creations Controllers?

3. Will the Castle Link software work on a Macintosh computer?

4. Windows Vista and Windows 7 Installation with Internet Explorer 8 or earlier

5. Windows 7/Vista installation instructions for Internet Explorer 9, 32 and 64 bit

6. I downloaded the Castle Link software and when I try to install it I get a message saying that Windows doesn't know what to do with a ".msi" file (should only occur in Windows 98SE and Windows ME). What should I do?

7. Why do you keep updating the software for my Phoenix controllers? Can't you just get it right once and for all?

8. I notice some of the Castle Link software on your website is labelled "Beta". What does this mean?

9. I'm getting error messages during or after installation of the Castle Link software. How do I fix this?

10. When I updated to the current version of Castle Link I get a message saying “Can’t connect to database”, a .NET error, some weird .DLL not found message, or the program freezes when I try to update my ESC. How do I go about fixing this?

11. Will my Castle Link work with my Palm Pilot/Palm PC?

12. When I plug my high voltage (HV) controller into the Castle Link it does not connect. Why?

13. I know I have to plug a battery pack into my high voltage (HV) controller to get it to connect to Castle Link, but it’s still not working. Why?

14. My “USB connection status” box on my Castle Link screen is red. Why is that, and how do I get it to turn green?

15. I'm having trouble installing Castle Link on my computer. I start the program and connect the USB, then hardware wizard starts to install new device and at that point computer locks up, no keyboard or mouse control and I must do a forced shut down to get the computer functioning again. It locks up on the file CydLib.sys to C/windows/system32/drivers. What should I do?

16. My Castle Link shows the driver is installed properly, but it still won't connect to my ESC. What else could it be?

17. I received a coupon for a free Castle Link, but when I enter the code, the web page says that it is invalid or expired eveen though the expiration date for the offer has not passed. What's the problem?

CASTLE LINK INFORMATION
1. How do I tell if my Phoenix controller is compatible with the Castle Link USB device?

Your Phoenix controller must have software version dated August 2003 or later to have the necessary interfaces to the PHX-Link.  If your controller has the Soft Start programmable feature then you have a PHX-Link compatible controller.  If your controller is not August 2003 or later revision then you will need to send your product to our factory for a software update to make it operate with the PHX-Link device.

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2. Can I use the Castle Link on my brushed Castle Creations' Controllers?

No, the microprocessor currently used on the Castle Creations' brushed controllers is not capable of connecting to the Castle Link at this time.

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3. Will the Castle Link work on a Macintosh computer?

Sort of. Macintosh users may take advantage of software such as Parallels Desktop, VMware Fusion, or Apple's Boot Camp along with Windows 2000, XP, or Vista to run the Castle Link software provided the Macintosh has an Intel processor.* Note: Macintosh installation is not supported by Castle Creations.

*Parallel's Desktop, VMware Fusion, and Apple's Boot Camp require a copy of Windows.

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4. Windows Vista and Windows 7 Installation with Internet Explorer 8 or earlier
  1. Download the software to your computer (using Internet Explorer, Firefox and other browsers handle downloads differently).
    A. Click the download link
    B. Click “Save”, then “Save” again
    C. Click “Open Folder”
  2. Right click on the download “castlelinkinstall_xxx.xxx,” then left click on “Run as Administrator”
  3. Run the software clicking through any and all warning messages and the link will be installed.

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5. Windows 7/Vista installation instructions for Internet Explorer 9, 32 and 64 bit

  1. Click 'Download Castle Link vX.XX Now'
  2. At the bottom of the page click 'Save.'
  3. When the download is complete click the bottom at the bottom right 'View Downloads.' This will open a folder containing the download 'CastleLinkInstall_3.41.1' or higher.
  4. Right click (click with right mouse button instead of the usual left button) and from the dropdown left click on 'Run as Administrator.'
  5. Allow Windows to install the software.
  6. Click the 'Next' button through the installation process and be sure to allow the driver to install if Windows asks.
  7. Castle Link software is now installed. Go to the desktop, there will be a new blue icon that says 'Castle Link.' The icon opens the program like any other program installed on your computer.

How to tell if you have IE9
If the following icons appear below upper left 'Close (X)' button on your browser you have IE9. If you do not have these icons below the X you have IE8 or earlier, see item 4 above.

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6. I downloaded the Castle Link software and when I try to install it I get a message saying that Windows doesn't know what to do with a ".msi" file (should only occur in Windows 98SE and Windows ME). What should I do?

You will need to update your Windows program installer. To do this go to this link. Read the directions and download and run the .msi installer. You will now be able to install the Castle Link software.

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7. Why do you keep updating the software for my Phoenix controllers? Can't you just get it right once and for all?

With software updates you can apply new features to your Phoenix ESC without having to buy a new controller or sending it in. We don't believe in planned obsolescence. We are one of the few hi-tech companies that will admit there is no such thing as perfect software. While our code is not perfect, it is better than most and we keep improving it. Also, the motor landscape (brands and types) changes radically every six months or so with new designs, sizes, and requirements for each. We can react quickly to those trends (usually before they come out to the public) and keep every Phoenix controller in up-to-date shape for any motor – regardless of when the controller was made.

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8. I notice some of the Castle Link software on your website is labelled "Beta". What does this mean?

We thoroughly test software updates before we release them but there is no way we can test every possible system configuration. A beta release comes with a questionnaire and several follow up e-mails so we can get feedback from beta testers on how the software performs. With this feedback we can fix bugs or other problems before the software in installed on our production ESC’S. If you are curious about beta software but are leery of becoming a tester, rest assured, all beta releases have the ability to be turned back into the last stable release version.

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9. I'm getting error messages during or after installation of the Castle Link software. How do I fix this?

See the Castle Link Software Troubleshooting Guide.

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10. When I updated to the current version of Castle Link I get a message saying “Can’t connect to database”, a .NET error, some weird .DLL not found message, or the program freezes when I try to update my ESC. How do I go about fixing this?
  1. Delete .NET in Add/Remove Programs in your computer’s Control Panel. If your computer has 2 versions (v1.1 and v2.0) delete both.
  2. Download/install the appropriate version of .NET based on your operating system from the list below.
  3. Download and install MDAC 2.8 and MDAC 2.8 Service Pack 1 from the links below.

The link should function properly after this.

For Windows Vista or Windows XP

It seems there are bugs in the .NET 2.0 software that are preventing Castle Link from working properly. If you are using Windows Vista, .NET Framework 2.0 came factory installed on your computer. To use Castle Link it is necessary to have .NET Framework 3.5 on your computer. Click on the following links below and install Microsoft .NET 3.5.

Microsoft .NET Framework 3.5

Note: Choose "RUN" when prompted. If you choose "SAVE", the program will not install.

For Windows 98 or Windows 2000

Microsoft .NET Framework 1.1

Microsoft .NET Framework 1.1 Service Pack 1

Microsoft Data Access Components (MDAC) 2.8

MDAC 2.8 Service Pack 1

Note: Choose "RUN" when prompted. If you choose "SAVE", the program will not install.

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11. Will my Castle Link work with my Palm Pilot/Palm PC?

No. Most Palm Pilots/Pocket PCs do not have the ability to support USB server clients. There is also the difficulty of attaining a driver file to run the link off the Palm Pilot/Pocket PC.

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12. When I plug my high voltage (HV) controller into the Castle Link it does not connect. Why?

The HV controllers are opto isolated which stops all current between your receiver and the speed controller during normal operation. Because of this, power between your computer and the controller is also interrupted. As such, you must supply power to the processor from an outside source. The processor on the HV controllers requires at least 16 volts (equivalent to a charged 4s lipo or 16 cell NiMH pack) to boot up. Be sure to plug the controller into the link first, then plug the pack in. It will not work the other way around.

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13. I know I have to plug a battery pack into my high voltage (HV) controller to get it to connect to Castle Link, but it’s still not working. Why?

Answer: First, ensure that the pack you are plugging in is higher than 16 volts, and that your “USB connection status” box in the lower left hand corner of the Castle Link screen is green*. Plug the controller into the Castle Link, and then plug your battery pack into the controller. It will not work the other way around (battery then link). If it is still not connecting, try removing the green PCB (printed circuit board) at the end of the Castle Link, plug it back in, and repeat the process. If none of this works, contact tech support.

*If your “USB connection status” box is red, please skip down to the driver installation question on the FAQ page to resolve it.

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14. My “USB connection status” box on my Castle Link screen is red. Why is that, and how do I get it to turn green?

The Link installation program usually installs the Link Driver with no problem. However, if something happens during the driver installation that prevents driver installation Windows does not give you another chance. The following directions will help you install the Link driver manually.

  1. Click on Start
  2. Click Control Panel
  3. Click on System
  4. Click on the hardware tab
  5. Click Device Manager
  6. Find Phx link or Phoenix link on the list that comes up and double click on it
  7. Click on re-install driver or update driver (whichever your computer states)
  8. You want to let windows search for the driver so select “yes, this time only”, and “install this software automatically” - it will find it on the internet and download it for you
  9. Click finish when done and you should be good to go

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15. I'm having trouble installing Castle Link on my computer. I start the program and connect the USB, then hardware wizard starts to install new device and at that point computer locks up, no keyboard or mouse control and I must do a forced shut down to get the computer functioning again. It locks up on the file CydLib.sys to C/windows/system32/drivers. What should I do?

If you're using Trend Micro you may have issues if you've updated recently. To get the Castle Link software working, disconnect your computer from internet, turn off Trend Micro, install the software, turn on Trend Micro, restart computer, and then re-connect to the internet.

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16. My Castle Link shows the driver is installed properly, but it still won't connect to my ESC. What else could it be?

It has come to our attention that the West Mountain CBA can cause issues with the Castle Link USB programmer as they both load as a Human Interface Device. Be sure to unplug the CBA when programming Castle Creations products via the Castle Link.

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17. I received a coupon for a free Castle Link, but when I enter the code, the web page says that it is invalid or expired even though the expiration date for the offer has not passed. What's the problem?

We've had some people mistakenly enter an incorrect character in the code. Try substituting a zero with a letter "O" or vice versa, or a one with a capital letter "i" or vice versa. If none of those work, please contact us and we'll be glad to look up the code for you.