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Note to customers regarding e-mails:
We welcome your e-mails and we strive to respond to all that we receive as quickly as possible. We have noted that some customers simply do not receive our replies. Please do not assume that we are ignoring you! Many internet service providers employ forms of e-mail SPAM protection that may inadvertently block our replies to you.

We have set up an auto-responder to reply immediately to incoming messages received at the support@castlecreations.com address. This e-mail will indicate the estimated time for our personal reply to you. IF YOU DON’T RECEIVE THE AUTO-REPLY, YOU WILL LIKELY NOT RECEIVE THE PERSONAL E-MAIL EITHER. Please call us directly for technical support. We are here to help!