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Service Advisory 2014-01: Inspection and Corrective Action Notice

November 24, 2014

This advisory applies to the following products:

Neu-Castle 14 Series and 15 Series motors purchased after July 1, 2014

It has come to our attention that a very limited number of 14xx series and 15xx series motors may have been assembled with Front End Bells that were not properly machined during manufacturing. Affected motors will have one or more of the three screws that attach the Front End Bell to the green can protrude above the top surface. The protruding screw(s) will cause improper alignment of the motor (and the customer-installed pinion gear) once it has been installed onto the vehicle. This misalignment could result in damage to the vehicle's spur gear or the motor's pinion gear.

Customers who purchased a Castle 14xx or 15xx series motor AFTER JULY 1, 2014 are encouraged to closely examine the Front End Bell of their motor. If the head of the machine screw extends above the plane of the Front End Bell (see Fig. 1 and Fig. 2), you may have one of the affected motors. Fig. 3 is a listing of Castle part numbers possibly affected by this Service Advisory.

Corrective Action
If after closely examining your Castle 14xx or Castle 15xx Series motor you determine you have one of the affected motors, please contact Castle Creations Customer Service Team via email by filling out the form here or call 913-390-6939 between the hours of 9 AM and 5 PM CST, Monday through Friday. A Castle Customer Service Representative will discuss corrective measures with you personally.

Thank you for purchasing Castle Creations products and we apologize for any inconvenience.

Figure 1Figure 2
fig1-notOKfig1-OK
Figure 3
fig3-photo
1/10th Scale Sidewinder Based Combos
DescriptionPart Number
Sidewinder 3 w/1406 4600kv motor010-0115-01
Sidewinder 3 w/1406 5700kv motor010-0115-02
Sidewinder 3 w/1406 6900kv motor010-0115-03
Sidewinder 3 w/1406 7700kv motor010-0115-04
Sidewinder SCT w/1410 3800kv motor (3.2mm shaft)010-0123-00
Sidewinder SCT w/1410 3800kv motor (5mm shaft)010-0123-01
1/10th Scale Mamba Max Pro Based Combos
DescriptionPart Number
Mamba Max Pro w/1406 4600kv motor010-0066-01
Mamba Max Pro w/1406 5700kv motor010-0066-02
Mamba Max Pro w/1406 6900kv motor010-0066-03
Mamba Max Pro w/1406 7700kv motor010-0066-04
Mamba Max Pro SCT w/1410 3800kv motor010-0096-00
Mamba Max Pro SCT w/1415 2400kv motor010-0091-00
1/8th Scale Combos (Mamba Monster and Sidewinder 8th)
DescriptionPart Number
Mamba Monster 2 w/1512 2650kv motor010-0108-02
Mamba Monster 2 w/1515 2200kv motor010-0108-01
Sidewinder 8th w/1515B 2200kv motor010-0108-02
14xx Series Motor Only
DescriptionPart Number
Neu-Castle 1406 4600kv motor060-0000-00
Neu-Castle 1406 5700kv motor060-0000-01
Neu-Castle 1406 6900kv motor060-0000-02
Neu-Castle 1406 7700kv motor060-0000-03
Neu-Castle 1410 3800kv motor (3.2mm shaft)060-0021-00
Neu-Castle 1410 3800kv motor (5mm shaft)060-0036-00
Neu-Castle 1415 2400kv motor (3.2mm shaft)060-0030-00
15xx Series Motor Only
DescriptionPart Number
Neu-Castle 1512 2650kv motor060-0005-00
Neu-Castle 1515 2200kv motor060-0004-00
Neu-Castle 1515B 2200kv motor010-0139-00